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    spread awareness and rep the cause! shop survivor made items spread awareness and rep the cause! shop survivor made items spread awareness and rep the cause! shop survivor made items spread awareness and rep the cause! shop survivor made items
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    Frequently Asked Questions

    Operation Underground Railroad is a non-profit organization. Therefore, all donations are tax deductible. Currently donations can be made online or by mailing a check to:

    Operation Underground Railroad
    PO Box 560902
    Denver, CO 80256-0952

    For those who donate online, you will automatically receive a receipt that can be used for tax purposes. Please keep the receipt for your records. Those who mail a check will receive a receipt in the mail. If you lose or misplace your receipt, please email support@ourstore.com.

    Currently donations can be made online or by mailing a check to:

    Operation Underground Railroad
    PO Box 560902
    Denver, CO 80256-0952

    If you have made an error in making your donation or change your mind about contributing to O.U.R., we will honor your request for a refund made within 15 business days of your donation.

    To request a refund, call (818) 850-6146 or email support@ourstore.com.

    Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card.

    1. Repackage your item(s) for return.

    2. Contact O.U.R. customer service representative via support@ourstore.com to get an RMA number (Return Merchandise Authorization).

    3. Tape your RMA number and Return label to the package and drop it off at the appropriate carrier.

    When creating a return shipping label please address all returns to:

    Returns Department
    Operation Underground Railroad
    PO Box 57338
    Salt Lake City, UT 84157

    Unused items can be returned within 30 days from the date of purchase for a full refund to your original method of payment.

    The fastest way to exchange a product is to return your original purchase within 30 days from the date of purchase following the instructions above and then place a new order. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange.

    If you receive an item with quality defects or have issues with your order please reach out via email to support@ourstore.com. Please provide the order number, purchase date, product, and a description of the issue in your email. When appropriate, attach photos of the issue.

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    • Contact
    • (818) 850-6146
      support@ourstore.com
    • PO Box 57338 Salt Lake City, UT 84157
    • We are a registered 501c3 (EIN 46-3614979).

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