Shipping and Returns

Shipping Rates and Delivery Estimates

All orders (domestic & international) are shipped using USPS services. Shipping charges for orders will be calculated and displayed upon checkout. When your order has been shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.  

Economy shipping generally will arrive 5 to 8 business days after your order has been shipped. Standard shipping generally will arrive 3 to 4 business days after order your has been shipped. If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at support@ourstore.com with your name and order number, and we will investigate.

Estimated Shipping Timelines 

All orders are generally processed within 2 business days of placement. Orders placed over the weekend or on recognized holidays will be processed within the 2-business-day period once regular business hours are resumed.  

Recipients of international orders may be subject to taxes, duties and fees imposed by the recipient's country. Please allow additional time for international orders to be delivered during this time. Unfortunately, there are countries we are unable to ship to. For questions regarding international shipping restrictions and other inquiries please contact support@ourstore.com. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to include the order number for the purchase.

To start a return, contact us at support@ourstore.com. We will provide you an RMA (return merchandise authorization) for your return, as well as instructions on how and where to send your package.

You can always contact us for any return question at support@ourstore.com.

Return Labels

Please take the time to carefully package your returns. It is your responsibility to pay the costs of return shipping on general returns and exchanges. If the item, you are returning was sent in error or is damaged, please reach out to support@ourstore.com as a return label may be provided.

It takes 3 to 5 business days to process a return after it arrives at our fulfillment center. You will receive a email confirmation when your return is received and processed.

Exchanges

Exchanges are available for new and unused items within 30 days of the purchase. The fastest way to exchange a product is to return your original purchase and then place a new order. Immediately placing a new order ensures that you will get the new product quickly and that it will not go out of stock while you wait for an exchange.