Shipping, Return & Refund Policy

OVERVIEW 

We truly want you to feel good about your purchase. If something isn’t quite right, we’re here to help. 

This Return and Refund Policy (“Policy”) explains your options if you’re not completely satisfied with your order. This Policy is part of our Terms of Service, and by placing an order on our website, you agree to the terms outlined below. 

We may update this Policy from time to time. The version in effect at the time of your purchase will apply to your order.   

SECTION 1 — SHIPPING RATES AND DELIVERY 

1.1 Shipping 
We ship all domestic and international orders via USPS. Shipping costs are calculated at checkout. 
Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear. 

1.2 Estimated Delivery Times (after shipment) 

If your order hasn’t arrived within 10 business days of your shipping confirmation, please reach out to us at support@ourstore.com with your name and order number—we’re happy to help. 

1.3 Order Processing 
Orders are typically processed within 2 business days. 
Orders placed on weekends or holidays will begin processing the next business day. 

1.4 International Shipping 
International orders may be subject to customs duties, taxes, or fees set by the destination country. These are the responsibility of the recipient. 
Delivery times may vary due to customs processing, and some countries may be unavailable for shipping. 
If you have questions, feel free to contact us at support@ourstore.com. 

SECTION 2 — ELIGIBILITY FOR RETURNS 

To be eligible for a return, the following conditions must be met: 

2.1 Return Window 
Return requests must be submitted within 30 days of delivery (based on carrier tracking). 
Requests outside this window cannot be accepted unless required by law. 

2.2 Condition of Items 
Returned items must be: 

2.3 Proof of Purchase 
Please include your order number or confirmation email. 
Returns without proof of purchase cannot be accepted. 

2.4 Non-Returnable Items 
The following items are not eligible for return or exchange: 

SECTION 3 — HOW TO INITIATE A RETURN 

3.1 Start with Us 
To ensure your return is processed smoothly, all returns must be pre-authorized. 
Please do not send items back without contacting us first, as unauthorized returns cannot be accepted and will not be eligible for a refund. 

3.2 How to Request a Return 
Email us at support@ourstore.com within the return window and include: 

3.3 Return Authorization (RMA) 
Once approved, we’ll send you a Return Merchandise Authorization (RMA) number along with return instructions. 
Please include your RMA number on your package to avoid delays. 

3.4 Return Shipping 

SECTION 4 — REFUNDS 

4.1 Refund Method 
Refunds are issued to the original payment method. 
We’re unable to process refunds to alternate methods. 

4.2 Refund Timeline 
Once your return is received and inspected, we’ll notify you of approval or rejection. 
If approved, refunds are processed within 5–7 business days. 
Your bank may take an additional 3–5 business days to post the refund. 

4.3 Partial Refunds 
In some cases, partial refunds may be issued if: 

4.4 Rejected Returns 
If a return does not meet the eligibility criteria, we’ll notify you. 
Items can be shipped back to you at your expense. 
If return shipping is declined within 14 days, we reserve the right to donate or dispose of the item. 

4.5 Late or Missing Refunds 
If you haven’t received your refund: 

If you still need help, reach out to us at support@ourstore.com. 

SECTION 5 — EXCHANGES 

5.1 Availability 
We offer exchanges for the same item in a different size or color, depending on availability. 

5.2 How to Request an Exchange 
Follow the return process and let us know you’d prefer an exchange, including your desired size or variant. 

5.3 Price Differences 

5.4 Out of Stock 
If the requested exchange item is unavailable at the time of processing, we will notify you and offer a full refund to your original payment method. 

SECTION 6 — DEFECTIVE, DAMAGED, OR INCORRECT ITEMS 

6.1 Reporting an Issue 
If something isn’t right, please contact us within 7 days of delivery at support@ourstore.com  with: 

6.2 Resolution Options 
Once verified, we may offer: 

6.3 Return Shipping (for Errors/Defective Items) 
We’ll provide a prepaid return label for defective, damaged, or incorrect items. 

SECTION 7 — SALE ITEMS AND PROMOTIONS 

7.1 Sale Items 
Items discounted 40% or more are considered final sale unless defective or incorrect.