Shipping, Returns & Exchanges

Shipping Rates & Delivery

All domestic and international orders ship via USPS. Shipping costs are calculated at checkout.

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Estimated Delivery Times (after shipment):

  • Economy: 5–8 business days

  • Standard: 3–4 business days

If your order has not arrived within 10 business days of receiving your shipping confirmation, please contact us at support@ourstore.com with your name and order number, and we’ll be happy to assist.

Order Processing

Orders are typically processed within 2 business days of placement.
Orders placed on weekends or holidays will begin processing once regular business hours resume.

International Shipping

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient.

Delivery times may vary due to customs processing. Please note that there are certain countries we are unable to ship to. For questions regarding international shipping restrictions, contact support@ourstore.com.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible:

  • Items must be unused, unworn, and in original condition

  • Tags must be attached

  • Items must be returned in original packaging

  • Order number must be included

To begin a return, email support@ourstore.com. We will provide a Return Merchandise Authorization (RMA) along with instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or sent in error. If your item arrived damaged or incorrect, please contact us — a return label may be provided.

Returns are processed within 3–5 business days after arrival at our fulfillment center. You’ll receive an email confirmation once your return has been processed.

Exchanges

Exchanges are available for new, unused items within 30 days of purchase.

For the fastest service, we recommend placing a new order for the desired item and returning the original item separately. This ensures availability and avoids delays.