Frequently Asked Questions

Operation Underground Railroad is a non-profit organization. Therefore, all donations are tax deductible. Currently donations can be made online or by mailing a check to:

Operation Underground Railroad
PO Box 560902
Denver, CO 80256-0952

For those who donate online, you will automatically receive a receipt that can be used for tax purposes. Please keep the receipt for your records. Those who mail a check will receive a receipt in the mail. If you lose or misplace your receipt, please email support@ourstore.com.

Currently donations can be made online or by mailing a check to:

Operation Underground Railroad
PO Box 560902
Denver, CO 80256-0952

1. Repackage your item(s) for return.

2. Contact O.U.R. customer service representative via support@ourstore.com to get an RMA number (Return Merchandise Authorization).

3. Tape your RMA number and Return label to the package and drop it off at the appropriate carrier.

When creating a return shipping label please address all returns to:

Returns Department
Operation Underground Railroad
PO Box 57338
Salt Lake City, UT 84157

The fastest way to exchange a product is to return your original purchase within 30 days from the date of purchase following the instructions above and then place a new order. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange.